Terms and Conditions
Terms & Conditions (“Terms of Business”)
Regal Food Products Group PLC's objective to deliver our food products (the "Products") with quality and freshness second to none, to our customers at home and abroad has taken a significant step forward with the launch of our website.
Before you place an order you should read the following:
• Products, Ordering and Delivery Information
• Terms and Conditions of Use
• Privacy and Security Statement
(Collectively referred to as the "Terms of Business") as these pages form part of our terms of business and contain important information about your order. None of the conditions herein affect your statutory rights according to the laws of England.
PRODUCTS, ORDERING, DELIVERY INFORMATION AND RETURNS
The full range of the Products can be viewed, selected and ordered online from our website and are subject to availability.
Nut Allergy Alert!
The cuisine and the nature of some of the age-old recipes we follow to manufacture our Products to the highest standards means that the ingredients we use in our manufacturing processes contain nuts or nut oil and, some of the other products, whilst not containing nuts or nut oil, are manufactured in an environment where nuts and nut oil are present and therefore, we always recommend that people with nut allergies check our product packaging for a nut warning and DO NOT consume such products.
The display of any product or service on the website is not an offer to sell and Regal Food Products Group PLC shall be under no obligation whatsoever to supply the products or services ordered through our website. If you place an order this will be your offer to purchase the Products from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the goods or services until we accept your order by providing written confirmation that we have the goods in stock and they are available at the prices specified. Access to our website is not to be taken as meaning that we will enter into any contract with you and we reserve the right to refuse any online transaction.
By submitting an order to us through our website you represent and warrant that the payment details on your order are valid and correct and that when your order is accepted and processed by us, payment was made in full.
If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us on [email protected]
Where an order requests several different items to be sent to the same address, then these may be despatched separately and therefore, we cannot guarantee delivery of all the items on the same day.
We do not advise recipients of impending deliveries. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch.
We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to
Capacity to Contract
You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us.
We accept payment by Switch, Visa, American Express, Solo and MasterCard but not by means of any other card. We will obtain a sanction from the relevant card company prior to despatch and it is important for you to provide us with correct details such as but not limited to name, account address, card number, issue number, issue date and expiry date. We cannot accept liability for an order being delayed as a result of incorrect or invalid payment details being given to us.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non-United Kingdom mainland address, the appropriate exchange rate prevailing at the relevant time will apply.
In the unfortunate event that your payment card is used fraudulently to make a purchase from Regal Food Products Group PLC, you as a consumer are entitled to cancel the said payment(s). If payment has already been made, you the consumer are entitled in accordance with the standing Consumer Protection Distance Selling Regulations 2000 to a re-credit or to have all sums returned to you by the card issuer.
Our online ordering service is currently available for delivery in the United Kingdom of Great Britain and Northern Ireland, and the Channel Islands and the Isle of Man as well as all other countries.
All orders received by 1.00 p.m. on any normal working day (Monday to Friday, excluding Saturdays, Sundays and public holidays) can be despatched within 24 hours of your placing the order.
Please note that if you wish to have your goods delivered on Saturday, you must place your order on the Friday before 1.00 p.m. Otherwise orders placed after 1.00 p.m. on Friday will be processed on the following Monday and therefore delivered on Tuesday.
All orders are delivered in between the times of 8.00 a.m. to 6.00 p.m.
The shipping charges and specific delivery times to your delivery destination are stated in the Select Your Package page on our website.
All orders require a signature on delivery, which will usually occur between 8.00 a.m. to 6.00 p.m., Monday to Friday in the UK mainland only. Please ensure that someone is available to accept delivery during these hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange a re-delivery. It will then become the recipient's responsibility to contact our courier to arrange a suitable re-delivery date. If no contact is made re-delivery may be attempted without further contact with the recipient. We accept no liability for any loss or damage by reason of a delivery failure owing to the recipient not being available, or if the goods perish and become inedible as a result of non-delivery.
We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect. The delivery address must be a physical address and not a post box number to which no delivery will be made. Any deliveries to a business address shall be deemed to be completed if left at the reception area and a representative of that business signs a receipt.
Christmas Delivery Period
The postal and other delivery services will be extremely busy over the Christmas period and delivery times may take longer than usual for which we cannot be responsible as these matters are beyond our control.
We do not recommend shipping some of our perishable products to warm countries as our products are temperature sensitive. We cannot accept any liability, which is hereby excluded to the full extent permitted by the laws of England, for any perished Products when shipped outside UK mainland areas owing to the fact that we have no control over temperature during transit.
International Orders not accepted
We do not currently accept orders originating from these areas:
* Current regimes
• Cote d'Ivoire (Ivory Coast)
• Democratic Republic of Congo
• Democratic Republic of Congo
• Federal Republic of Yugoslavia & Serbia
• International Criminal Tribunal for The Former Yugoslavia
• Ivory Coast
• North Korea (Democratic People’s Republic of Korea)
Cancelling the Order
When shopping with Regal Food Products Group PLC, you can be assured of complete peace of mind. No cancellation is available for our 24 hours' delivery service after the order has been placed. If you wish to cancel your order please telephone our Customer Services department on +44 (0) 1274 493200.
We operate a complaints handling policy which means that any complaint should be notified in writing at the above address and you have our assurance that your complaint will be carefully investigated and you will receive a reply from us.
Regal Food Products Group PLC aims to deliver above & beyond on your expectations when shopping with us. If for any reason you feel this wasn’t the case this policy looks to ensure you’re still happy with our service afterwards.
Our dedicated e-commerce team picks & packs your order with high quality resources by hand, right down to when the order is given to the courier, all steps are taken to ensure your purchase is well protected against any unforeseen circumstances. In the unlikely event anything has arrived damaged please get in touch with us & we’ll be more than happy to re-ship the product in question.
Returning an Item
If you are unhappy with numerous items & feel a return is necessary please contact us & we will arrange a collection from your address by our partner courier (collections available between 9am – 5:30pm on weekdays), we will work with you to select an ideal time & bear the deficit of the costs for your convenience.
Our Returns Address
Regal Food Products Group PLC
TERMS AND CONDITONS OF USE
We are Regal Food Products Group PLC, Regal House, Wallis Street, Bradford, West Yorkshire, BD8 9RR, UK. Tel: +44 (0) 1274 493200 ; FAX: +44 (0) 1274 492277: [email protected] and any reference to "we" or "us" or "our" shall be construed accordingly. We own and operate this website. "You" and "your" means a user of the registration service on this website.
Intellectual Property Rights
"REGAL FOOD PRODUCTS", "REGAL BAKERY", "REGAL FINE FOODS" "WWW.SHOPATREGAL.COM", "REGAL SWEETS & SNACKS" and "REGAL FOODS" is copyright and/or registered trademarks in the United Kingdom, the EU and the United States and elsewhere and these intellectual property rights are the sole and exclusive property of Regal Food Products Group PLC and may not be used in any way by anyone anywhere.
This website design, which is copyright, the REGAL trade marks, text, graphics and the selection and arrangement of such material and any computer programs or databases relating to the website are owned by us and cannot be used for any purpose other than the limited downloading exercise referred to below.
Acceptance of our Terms of Business
Regal Food Products Group PLC in its presence on the Internet have taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Regal Food Products Group PLC do not represent or warrant the accuracy or reliability of any of the information or content about the Products, goods or services, software or advertisements (together, referred to as the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website (the "Service").
Regal Food Products Group PLC reserves the right in its sole discretion, but without any obligation to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the Service or any Materials without notice. We reserve at our absolute discretion the right to vary these Terms of Business and any other basis upon which this website is to be used. As such, we suggest that you consult periodically this portion of the website so as to check for any changes but please note that your use of the website will be deemed to mean that you have accepted whatever Terms of Business prevail at the time of such usage of the website as implying that you accept the basis upon which we want our website used.
The Materials and the Service are intended solely for personal, non-commercial use and are displayed solely for the purposes of promoting our products and services. You may copy by way of downloading the contents and the Materials and the Service displayed on this site but only for such personal, non-commercial use and only then provided you do not modify, obscure, or delete any copyright or other propriety notices on the site. No right, title or interest in the Materials or software is transferred to you as a result of any such copying and, save for such downloading, you may not reproduce or publish, transmit, distribute, display, modify or else sell or otherwise exploit any such downloaded material in any way, in whole or in part, any of the contents, this site, or any related computer programs and databases.
We may at any time and at our absolute discretion, notify you by e-mail, fax or any other suitable means of communication, that we require you to desist forthwith from using this website and upon receipt of such notice, you will promptly cease use of the website and destroy all materials downloaded or otherwise obtained from this site in your then possession, custody or control, as well as all copies of such materials.
While we take all reasonable steps to exclude viruses from this website, we cannot ensure such steps will be successful and we do not accept any liability for the spread of any viruses. You are recommended to take all appropriate safeguards before downloading information from this website.
The prices and availability of any promotions, goods, services advertised on this website are all subject to change without notice. Whilst we take all reasonable efforts to keep this website up to date, the material displayed is provided only by way of information and may need to be confirmed through our Head Office. The Materials and the Services contained in our website are provided without warranties of any kind, either express or implied and all liability is excluded to the fullest extent permissible under the laws of England and Wales.
We have taken considerable care in presenting the Products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are, therefore, unable to guarantee that the Product images you see are an accurate representation of the actual merchandise.
You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including any legal costs on a full indemnity basis, arising from or related to your breach of any of these terms.
Disclaimer of Liability
To the fullest extent permitted by applicable laws, Regal Food Products Group PLC hereby excludes liability for any claims, losses, demands or damages of any kind whatsoever with respect to the Service or the Materials including, without limitation, direct, indirect, incidental or consequential losses or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Regal Food Products Group PLC. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.
We shall not be liable for any loss, damage or injury resulting from your access to, or inability to access this website, or from your reliance on any information contained in this website.
All information or content transmitted by online invitations or e-mail are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material, which could be considered illegal, defamatory, offensive, obscene, confidential or otherwise objectionable. Neither Regal Food Products Group PLC can be held liable either directly or indirectly for the content of any invitation or e-mail, nor for any loss nor damage of any kind, which you may incur as the result of your use of this service. You hereby agree to indemnify Regal Food Products Group PLC for any such loss, which may have occurred.
These disclaimers and exclusions shall be governed by and construed in accordance with English law and the English courts shall have the exclusive rights to determine any dispute concerning the use of this website. If any provision of these disclaimers and exclusions shall be held by any court of law to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
PRIVACY AND SECURITY
We are firmly committed to and wish to protect your privacy and information and to provide a safe and secure site for electronic commerce transactions and as a result have created this privacy and security policy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, e-mail address, telephone and fax contact numbers, gender, date of birth.
All transactions you enter into with us through our website and all information you provide to us either on the www.shopatregal.com website, by e-mail or through any other means of communication is entered into with and held by Regal Food Products Group PLC.
Security of Transactions
Regal Food Products Group PLC take your security very seriously and will encrypt consumer data, such as debit or credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.
Security of Email Correspondence
Our website also invites you to contact us via e-mail. E-mail correspondence is free format text and cannot be encrypted. Therefore, it is not a secure means of communication. Please do not send sensitive information, such as credit card information, by e-mail.
Please note that by entering our website you have to provide us with personal details about yourself. Although we take reasonable precautions to secure any personal data against loss, misuse and alteration, please note that it is not possible to absolutely guarantee the security of transmissions over the Internet so please when using our website, we urge you to exercise appropriate discretion. Please read the section on the Data Protection Legislation below.
How do we keep your information up to date?
We endeavour to keep all information received from you, which we hold as accurate as possible and up to date. You may write to us at Regal Food Products Group PLC, Regal House, Wallis Street, Bradford, West Yorkshire, BD8 9RR. Tel: +44 (0) 1274 493200; FAX: +44 (0)1274 492 277 or e-mail us on [email protected]to notify us of any changes to the information you have previously given to us or if you are aware of any inaccuracy in the information we hold about you.
Who at Regal Food Products Group PLC can see your information?
All information submitted to us by you is available to Regal Food Products Group PLC employees managing and using this information, but otherwise is kept confidential from other members of our staff.
Do we share your information with others?
We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you.
What do we do with your information?
The personal information given to us by you will be used to assist us in providing you with marketing material, including information about special offers, in-store events and promotions, the goods or services you have ordered from us or otherwise in connection with your relationship with us, as well as providing you with information regarding the areas of our products that you have indicated are of interest to you. We will contact you by e-mail, post or telephone using the contact details given to us.
Other than any agent appointed by us who will store the personal information provided by you, Regal Food Products Group PLC will not share your individual personal information with any third party without your prior permission.
How can you stop receiving marketing communications from us?
If you are on our e-mail mailing list you may have received e-mails from us about our products, special offers, and other promotional material. You have a right at any time to request us to stop sending you marketing information and to remove your name from our mailing list. Every e-mail we send contains an easy, automated way for you to cease receiving e-mails from us. If you wish to remove your name from our mailing list, simply follow the instructions at the end of any e-mail sent by us or write to us at Regal Food Products Group PLC, Regal House, Wallis Street, Bradford, West Yorkshire, BD8 9RR, UK; FAX: +44 (0)1274 492 277.
Telephone calls with us
As is the case with many high profile organisations, communications with Regal Food Products Group PLC by telephone may be recorded for the purposes of training or monitoring our customer service standards and for security.
Data Protection Legislation
The Data Protection Act 1998 protects your personal information in the United Kingdom. You have the right to request in writing to receive a copy of the personal information held by Regal Food Products Group PLC and the source of the personal information. We may charge a £10.00 fee for providing the personal information to you. Please write to: Customer Services, Regal Food Products Group PLC, Regal House, Wallis Street, Bradford, West Yorkshire, BD8 9RR, UK; FAX: +44 (0)1274 492 277
; enclosing your cheque or postal order for £10.00 made payable to "Regal Food Products Group PLC."