How soon will my order be dispatched?
We aim to get all orders shipped within 48 hours of order (subject to stock and order quantity). Please be aware of busy periods such as Easter and Christmas. Should there be any delay in sending your parcel, we will contact you by email or telephone. Incomplete/Substituted orders (see below) will be shipped based upon the contact we have with you.
My country is not listed in the delivery destinations?
Please contact us to discuss shipping costs to your country.
When can i expect delivery of my order?
3-4 days for UK orders and up to 7 days for Rest of World. Please see our full Delivery Policy in the Customer Services section of our website
What are the delivery charges?
Please check the Delivery page in the main menu or the foot of the site.
What happens if I haven’t received my order?
The parcel has been delayed in the postal system. Parcels sent via 1st Class Post or via Airmail do not carry tracking numbers so cannot be tracked once they have left us. Royal Mail will not deem a parcel to be lost until it has been in the postal system (national or international) for a period of 10 working days. It is very rare for a parcel to take this length of time to arrive but we are unable to despatch a replacement until this period of time has elapsed. We do get proof of postage so if a parcel doesn't arrive it will be subject to a claim at the Post Office before refund or exchange can be given. Our website reflects the stock we hold in our warehouse, we do not stock items that we cannot dispatch to you.


What if an item is unavailable?

As much as we would like to fulfil your order fully, there may be occasions when an item is unvailable. on such occasion we will contact you either by telephone or by email to ask what you'd like us to do. We can either

a) Give you a full refund of the item

b) Substitute for a similar product of equal or more size (provided it does not make your parcel overweight). We will suggest a new item(s) for you that may be of a higher value, bigger size or multiple smaller sizes to make up the ordered size/value. This substituted item(s) will be made at no extra cost to you. Should the substituted item be of less value than the item ordered, we shall refund the difference.

How to keep Asian sweets fresh?

It really depends on the mithai you're enjoying. Most Asian and Indian sweets can be kept in the fridge, but for best freshness consume within two to three days.  

Though we recommend to transfer them from the classic cardboard box into a glass container to keep them as fresh as possible. 

Ghee Indian sweets dipped in sugar syrup:

Like sooji halwa, laddu or jalebi can be kept out of the fridge in winter and eaten within 6-8 days or 15 days if kept in the fridge. 

Dipped in sugar syrup:

Like gulab jamun and rasgulla should be eaten as soon as possible in the summer (which is pretty easy, since they're super tasty), but are good for about four days when kept cool.

Khoya Indian sweets:

Like peda and barfi stay fresh for a good few days due to how the khoya is roasted. You can keep them fresh in the fridge for 7-10 days. 

Milk-based Asian and Indian desserts:

Like ras malai or kheer should be consumed within one to two days and refrigerated. 

How much sugar is in cake rusks?

Cake rusks are a sweet and tasty treat. To help you know how much sugar is in our cake rusks, here’s a brief overview:

  1. The Regal no added sugar cake rusks contain 1.62g of sugar per 100g
  2. Our crunchy tea rusks and zeera tea rusks both have 17g per 100g
  3. Our original cake rusks have 27.5g per 100g
  4. The Regal almond cakes rusks have 29g of sugar per 100g
  5. Bottled tea toasts include 29.3g per 100g
  6. Our soonfi cake rusks contain 30.4g per 100g
  7. The egg free cake rusks have 33.7g per 100g

Is the cake rusk you’re curious about not listed?

No worries. You can also find out the amount of sugar in a rusk within the nutritional information of an individual product. All of our cake rusks can be found here.

Is Bombay Mix suitable for vegetarians?

Yes. Our famous Bombay Mix is indeed suitable for vegetarians.

All Regal products are both vegetarian and hallal. And we are AA accreddited by the BRC, which is the highest accreditation of this global standard in food safety. 

The Regal Bombay Mix snack bags contain the following ingredients:


  • Gram flour noodles (gram flour, maize flour, caraway seed)
  • Green lentil
  • Chana dal
  • Rice
  • Rapeseed oil
  • Salt
  • Chilli
  • Turmeric
  • Paprika

Interested in our vegetarian Bombay mix? Find it in our Bombay mix product page.

Which Regal snacks are best for lunchboxes?

Lunch at the office or at school, can get a little mundane but not with the Regal lunchbox ideas!

We have a variety of individually wrapped snacks and drinks that are just perfect for lunchboxes. Here are some of our lunchbox snacks to get you inspired:

Snack Cakes

Regal Snack Cakes Milk Flavour

Our milk, strawberry and chocolate with honey snack cakes are great lunchbox treats. Visit our cakes page for full product details.

Individually wrapped fairy cakes

Regal Fairy Cakes Bag

Looking for a small cake treat? Our bag of fairy cakes are the perfect little treat when you fancy something sweet.

Sliced madeira cakes

Regal Madeira Cake Triple Slice Cake Pack

Are you a fan of our madeira cakes but want a handy option to add to your lunchbox? Our sliced madeira cakes gives you three generous slices of our iconic madeira cake. Now you can enjoy the taste of home even at work.


Regal Chocolate Filled Croissants Regal Mini Croissants Snack Bag


Our chocolate, custard and strawberry filled croissants are great for on the go. You get six of these delicious French pastries in a pack, which are individually wrapped for freshness and convenience. Or if you’re after a mini croissant with no filling, we’ve got this pack of 10 tasty mini croissants that are all individually wrapped too.Browse our puff pasty section if these snacks take your fancy.

Juice boxes

Regal Mixed Fruit Juice Boxes 250ml 6 Pack

Our juice boxes fit perfectly into your standard lunchbox. But there’s nothing standard about the flavours. We’ve got mango, pomegranate, lychee, pink guava and if you like to mix things up, there’s also our mixed fruit nectar boxes. You can get your hands on these refreshingly good six-pack juice boxes here

And did you know that our team creates new products all the time?

These are our current lunchbox snack heroes, but they’ll be plenty more to come. Stay tuned to discover which new lunchbox snacks can catch your eye in the future.


Is there a minimum or maximum I can order?

Whilst we do not have a minimum or maximum order size, with shipping tariffs in mind it is cheaper per kg the more you order. The maximum weight per parcel is 21Kg. You can order more than this, but your shipping will be charged accordingly. For example, if your total order weighs 40Kg, we will ship in two parcels, one 21kg, and the remainder of your order (19Kg) as a separate parcel.

For the best value, try and keep your order under 21kg. You can view the total weight of your order; by clicking on the Shopping Cart.

Can I change my order details?

You can change your order details as long as the order has not been shipped. This may change delivery times depending on whether the item is in stock. Please contact us to check the status of your order. By logging in to your account you can see the status of your order and it will indicate if the item has been dispatched.

There is an error in my order; the goods are faulty or have been damaged?

Please contact us within 10 days of the date of the orders use our specific contact form and we will do our very best to rectify the situation.